Play Pouch FAQs

Is the personal information I provide when making an order secure?

Pouch Australia collects and uses your personal information for the purposes of delivering your order and staying in touch regarding promotions and special offers. We will never sell or share your information with other organisations and we respect your privacy.

How will my order be delivered? 

We ship to Australia and NZ using a courier service or Australia Post to deliver your order. In Australia we offer a $9 flat rate for shipping with options for express provided at checkout. New Zealand shipping is from $15 for one item. Packages are delivered in soft pack satchels. Orders will be shipped within three business days of receipt but please allow five to seven days for delivery. For customised international shipping rates please contact us - kate@playpouch.com.au, otherwise a standard international shipping rate of $38 is applied at checkout.

What if I need to return an order?

We are confident you will be delighted with your Play Pouch or Mini Pouch and we cannot accept returns if you simply change your mind about your purchase. However, should you discover a fault with your Play Pouch please email us -  kate@playpouch.com.au - providing proof of purchase and details of the fault. We will assess your description and may request more information or arrange for the item to be returned to us for replacement. If a fault has developed after a fair period of use, we reserve the right to refuse replacement.

How do I take care of my Play Pouch?

To refresh your Play Pouch empty your lego, tracks or barbies or whatever else you've cleverly stored inside. Shake out the Pouch, give it five minutes in the dryer on low heat and it will feel good as new. Gentle spot cleaning is recommended but if times have been tough and your Pouch has attracted dirt or grimy spots, please cold hand wash and hang to dry in the shade. Colours may run or fade. Wash separately. If you choose to iron your Play Pouch, use iron on low heat and avoid the silicon/rubber label and the rope as these could melt under the iron.

What shall I store in my Play Pouch?

The possibilities are endless! Play Pouch is a stylish storage solution that is so easy to live with. Use it for Shopkins, Lego, Duplo, Barbie dolls, Sylvanian Families, teddies, dress-ups, hats and beanies, sporting equipment, beach toys and towels etc

Terms of Use: 

We reserve the right to make changes to our site and products at any time without notice. If we make a change to or cancel an order due to stock levels or other circumstances we will make every effort to contact you via your email address or phone number provided when the order was placed. All content on this website is protected by Australian and International copyright laws and is exclusively owned by Pouch Australia. Play Pouch is not an official Lego product and has no affiliation with any of the products used in our promotional imagery or in text, other than Play Pouch.