FAQs
Payment options including Afterpay:
You can pay for your order securely through Paypal, with credit card or by direct bank transfer. We also offer Afterpay which allows you to make 4 automated payments every two weeks. Shop as normal and choose Afterpay as your payment method. You will be redirected to the Afterpay website to complete your transaction.
How will my order be delivered?
Pouch Australia ships worldwide using a courier service or Australia Post. A $10 standard parcel rate for shipping applies within Australia. Express shipping option (with Australia Post) is also available at check out for Australia. International shipping starts at $15 for NZ and $28 for rest of world for one Play Pouch and increasing depending on weight of package. Packages are delivered in soft pack satchels. Orders are shipped within two business days of receipt but please allow five to seven days for delivery depending on your location.
Will I have to pay customs on my purchase?
In Australia GST is calculated as part of the purchase. To receive your delivery in some countries you may need to pay customs charges or local taxes on your purchase. These fees are your responsibility as the customer.
What if I want to return an order?
We are confident you will be delighted with your product, however we can accept returns within 7 days. Products must be in unopened and unused condition so we are able to re-sell. You will need to cover the cost of shipping. In the rare case there is a fault with the product, we will cover the cost of shipping to return the product along with replacement. Please email us - sales@playpouch.com.au - providing proof of purchase (order number) and images of the ready to return product or details of the faulty product.
How do I take care of my Pouch Australia product?
To refresh your Pouch Australia product, remove what ever you've cleverly stored inside. Shake it out, give it five minutes in the dryer on low heat and it will feel good as new. Gentle spot cleaning is recommended but if times have been tough and your Pouch has attracted dirt or grimy spots, please cold hand wash or gentle cold machine wash using mild detergent and hang to dry in the shade. Colours may run or fade. Wash separately. If you choose to iron your product, use iron on low heat and avoid the labels, rope and the screen printed designs as these could melt under the iron.
How do I take care of my Lelby's bean furniture?
All Lelby's products come with an inner calico lining with a child proof safety zip. The outer cover is 100% cotton and can be machine washed with mild detergent then hung to dry in the shade. They are all sold without beans. The Bean Bag requires approximately two and a half 500gm bags or two and a half 100L bags of beans. The Bean Chair requires approximately two 500gms or two 100L bags of beans. Lelby's ottomans require approximately 250 grams of beans or 500L.
How can I be sure that I am buying a genuine and official original Pouch Australia product?
Sadly there are poor quality copies and rip offs on the market. Pouch Australia works with carefully selected partners to ensure your experience of purchasing a Pouch Australia product is in line with the satisfaction you will enjoy in bringing the product into your life. If you have any doubt about the authenticity of a product you are considering purchasing please contact us at hello@playpouch.com.au or on +61 412 564 425 to check whether the retailer is authorised. Pouch Australia products are always sold boxed with company contact details and have rubber or vegan leather logos with trademarked and registered branding stitched in.
Is the personal information I provide when making an order secure?
Pouch Australia collects and uses your personal information for the purposes of delivering your order and staying in touch regarding promotions and special offers. We will never sell or share your information with other organisations and we respect your privacy.
What should I store in the Play Pouch?
The possibilities are endless! Play Pouch is a stylish storage solution that is so easy to live with. It is a place to play and is simple to pack away by just gathering everything on the Play Pouch and pulling on the ropes to gather the Pouch together. Use it for Shopkins, Lego, Duplo, Barbie dolls, Sylvanian Families, teddies, dress-ups, hats and beanies, sporting equipment, beach toys and towels etc. Either tie a knot in a the ropes and let it rest on the floor or hang it safely on a hook or a door handle!
Terms of Use:
We reserve the right to make changes to our site and products at any time without notice. If we make a change to or cancel an order due to stock levels or other circumstances we will make every effort to contact you via your email address or phone number provided when the order was placed. All content on this website is protected by Australian and International copyright laws and is exclusively owned by Pouch Australia. Play Pouch and Mini Pouch are not an official Lego products and have no affiliation with any of the products used in the promotional imagery or in text, other than Play Pouch.